RETURNS, EXCHANGES & REFUND POLICY

At Bleenq, we want you to be happy with your eyewear. Please read our returns and exchanges policy carefully before making a purchase.

14-Day Exchange Policy

If you change your mind about your purchase, you may request an exchange within 14 days of receiving your order.

To be eligible for an exchange, your item must be:

• Unused and unworn
• In its original condition
• Free from scratches, damage, marks or signs of wear
• Returned with its original packaging and all accessories, including the eyewear case and cleaning cloth

Items that do not meet these conditions may not be accepted for a change-of-mind exchange.

No Refunds for Change of Mind

Bleenq does not provide refunds for change-of-mind purchases. This includes situations where you change your mind about the style, colour or design after receiving your order.

Eligible change-of-mind purchases may instead be exchanged for another available item in accordance with this policy.

This does not affect any rights or remedies you may have under the Australian Consumer Law.

How to Request an Exchange

To request an exchange, please contact us at supportbleenq@gmail.com within 14 days of receiving your order.

Please provide your order number, the item you wish to exchange and the item you would like instead.

Please do not send your eyewear back until your exchange request has been approved and return instructions have been provided.

Exchange Shipping Costs

For approved change-of-mind exchanges, the customer is responsible for the cost of returning the original item to Bleenq.

We recommend using a tracked shipping service, as Bleenq cannot be responsible for return parcels lost or damaged while being returned to us.

Once your eligible return has been received and approved, Bleenq will cover the cost of sending the replacement item to you once.

Additional exchanges of the same order may incur additional shipping costs.

Price Differences

Exchanges are subject to product availability.

If you choose a replacement item with a higher price, you will be required to pay the difference before the replacement is dispatched.

If you choose a replacement item with a lower price, please contact us regarding the available options for the difference, subject to your rights under Australian Consumer Law.

Faulty, Damaged or Incorrect Items

If your eyewear arrives damaged or faulty, or you receive an incorrect item, please contact us at supportbleenq@gmail.com as soon as possible.

Please provide your order number, a description of the issue and clear photographs where appropriate so that we can assess the problem.

Where a product does not meet the consumer guarantees under Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.

Where Bleenq is responsible for providing a remedy for a faulty, damaged or incorrect item, return and replacement arrangements will be handled in accordance with applicable Australian Consumer Law.

Order Cancellations

You may request to cancel an order within 1 hour of placing it, provided the order has not already been processed or dispatched.

After this period, we cannot guarantee that your order can be cancelled.

If your order has already been dispatched, the applicable return or exchange conditions will apply.

Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

Our goods come with consumer guarantees that cannot be excluded under Australian law. If a product has a major failure, you may be entitled to reject the product and choose a refund or replacement. Other remedies may apply where a failure is not major.

Our change-of-mind exchange policy is provided in addition to your rights under Australian Consumer Law.

Contact Us

For questions regarding returns, exchanges, faulty items or cancellations, please contact:

Bleenq
Email: supportbleenq@gmail.com
Website: bleenq.co